Customer service

0 - 3 years

0 Lacs

Posted:3 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Position Overview

Customer Service Representative

Key Responsibilities

  • Engage with customers to understand their needs and provide tailored solutions.
  • Handle customer inquiries and complaints promptly and professionally.
  • Assist in the sales process by identifying opportunities to upsell and cross-sell products and services.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve customer service processes and enhance the overall customer experience.
  • Stay updated on product knowledge and industry trends to effectively address customer questions.
  • Participate in training sessions and team meetings to continuously improve skills and knowledge.

Qualifications

The ideal candidate will possess the following qualifications:

  • 0 to 3 years of experience in customer service or sales.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team-oriented environment.
  • Proficient in using customer service software and tools.
  • Problem-solving skills and a customer-centric mindset.
  • Flexibility to work during the day and adapt to changing priorities.

If you are looking for an opportunity to grow your career in a supportive and fast-paced environment, we encourage you to apply. Join us in making a difference in our customers' lives and be part of a team that values your contributions!

10 positions

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