Customer Service

About Pentoz Technology

Pentoz Technology is a global innovation company at the forefront of digital transformation, offering services across mobile app development, AI, blockchain, web design, and emerging tech solutions. We’re passionate about creating smart solutions that empower businesses and elevate user experiences.

Job Summary

We are looking for a proactive and tech-savvy Customer Support Executive to join our team. You will serve as the first point of contact for customers, providing timely and effective support across various platforms (email, chat, phone). You’ll help troubleshoot issues, answer queries, and ensure our clients have an excellent experience with Pentoz Technology.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Troubleshoot basic technical issues and escalate complex problems to the relevant departments.
• Maintain a high level of professionalism and empathy with customers at all times.
• Document customer interactions, feedback, and resolutions in internal systems.
• Collaborate with internal teams (tech, sales, product) to ensure customer satisfaction.
• Follow communication procedures, guidelines, and policies.
• Continuously seek to improve customer service processes.

Requirements

• Proven customer support experience or experience as a client service representative (preferred).
• Excellent communication and interpersonal skills (written and verbal).
• Strong problem-solving and multitasking skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with CRM systems and support tools (e.g., Zendesk, Freshdesk, HubSpot) is a plus.
• Technical background or basic understanding of web and mobile technologies is an advantage.
• Bachelor’s degree in any field (preferably in IT, Business, or Communications).

What We Offer

• Competitive salary and performance-based incentives
• Flexible working hours and remote work opportunities
• A dynamic, global team and collaborative work culture
• Continuous learning and development support
• Opportunity to work with cutting-edge technology products

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person