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Xylem Water Solutions
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Customer Service Operator

Customer Service Operator

Xylem Water Solutions

3 - 8 years

|

3 - 6 Lacs

Chennai Tamil Nadu India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Documentation Query Management Problem Solving

Work Mode

On-site

Job Type

Full Time

Job Description

Personalized Attention: To offer exceptional customer service, understanding the individual needs of customers and providing effective solutions.
Multilingual Communication: Use your language skills to communicate effectively with clients who speak different languages, ensuring a barrier-free experience.
Jira Understanding is added advantage
Problem Solving: Proactively identify and address customer problems and concerns, seeking effective and timely solutions.
Query Management: Handle inquiries through various channels, such as email, online chat, and phone, ensuring accurate and real-time responses.
Internal Collaboration: Working closely with other departments to solve complex problems and ensure a seamless customer experience.
Ability to manage all the requests and incident in timely manner.
Deep understanding to SLA concept and related information.
Maintain regular communication with customers to identify opportunities for system enhancements.
Documentation and Logging: Maintain detailed records of customer interactions, as well as provide regular reports on recurring trends and issues.
Should be flexible to travel and work in other Geography if needed

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Xylem Water Solutions

Water Technology and Solutions

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