Customer Service Operator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. To offer exceptional customer service, you will need to understand the individual needs of customers and provide effective solutions. Utilize your multilingual communication skills to interact with clients who speak different languages, ensuring a barrier-free experience. Having an understanding of Jira is considered an added advantage. As part of the role, you will proactively identify and address customer problems and concerns, seeking effective and timely solutions. Handle inquiries through various channels such as email, online chat, and phone, ensuring accurate and real-time responses. Collaborate with other departments to solve complex problems and ensure a seamless customer experience. You should be able to manage all requests and incidents in a timely manner, with a deep understanding of SLA concepts and related information. Maintain regular communication with customers to identify opportunities for system enhancements. Keep detailed records of customer interactions and provide regular reports on recurring trends and issues. Flexibility to travel and work in different geographic locations if needed is required. The functions described above do not limit the performance of other specific activities that contribute to the proper functioning of the company. Qualifications: - Previous experience in customer service, preferably in IT companies. - Exceptional communication skills in at least two languages: English and one additional language, preferably Arabic. - Customer orientation and ability to work under pressure. - Excellent problem-solving and decision-making skills. - Basic knowledge of customer relationship management (CRM) systems is a plus. Certification: - ITIL certificate is a plus Experience: - 3 years Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Xylem's products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.,