Customer Service & Operations Credit Analyst

As a Customer Service & Operations Credit Analyst, youll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, youll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In addition, youll:

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

• To succeed in this role, youll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs
• Youll also have the ability to adapt to fast-paced environments and youll have effective organisation skills to deliver to deadlines

You also need:

• Customer service abilities along with customer and industry knowledge
• An awareness of changes in trends, policies, and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships