Join us for a walk-in drive on 12th April 2025, from 10 am to 12 pm at our t ower b, unitech infospace, sector 21, Gurugram office
In this customer centric role, you ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
Were offering this role at senior analyst level

What youll do

As our Customer Service & Operations Analyst, you ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:

Authorising and investigating all transactions to defined KPIs
Providing specialist support by monitoring and sharing MI
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be enhanced to improve the customer experience

The skills youll need

In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

Additionally, you ll demonstrate:

An awareness of changes in trends, policies and regulations
2 to 5 years experience in international email support or international bpo, voice or blended process
An understanding of our industry and its customers
A thorough understanding of products, processes and banking systems

Hours

Job Posting Closing Date:

09/07/2025

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Customer Service & Operations Analyst