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NatWest Markets
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Customer Service & Operations Analyst

Customer Service & Operations Analyst

NatWest Markets

1 - 6 years

4 - 5 Lacs

Gurugram

Posted:3 hours ago| Platform:

Apply

Skills Required

Operations Analyst Interpersonal skills Excel Customer service operations Investigation Customer service Management SLAS

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join us as a Customer Service & Operations Analyst

We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Were offering this role at senior anaylst level

What youll do

As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs.

Your day-to-day will include:

Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills youll need

We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You ll also demonstrate:

An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers
Experience of managing stakeholder relationships
Must be flexible for all shifts (including early morning/Late night)
Prior experience in transaction filtering and sanction knowledge
Required minimum 1 year of relevant experience

Hours

Job Posting Closing Date:

23/07/2025

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Customer Service & Operations Analyst