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Equitas Small Finance Bank
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Customer Service Officer - Retail

Customer Service Officer - Retail

Equitas Small Finance Bank

2 - 3 years

1 - 3 Lacs

Kota, Deoli

Posted:1 week ago| Platform:

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Skills Required

Finance Customer Service Mutual Funds BFSI Analytical Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-3 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide timely and accurate information about products and services. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Strong understanding of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Proficient in using technology and software applications. Strong problem-solving and analytical skills. Ability to adapt to changing situations and priorities.

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

3025 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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Customer Service Officer - Retail

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Customer Service Officer - Retail

Experience & Salary

Skills Required

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