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Accenture in India
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Customer Service New Associate

Customer Service New Associate

Accenture in India

0 - 1 years

0 Lacs

mumbai metropolitan region

Posted:2 weeks ago| Platform:

Apply

Skills Required

service management crm strategy consulting technology network power resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Customer Relationship Management (CRM) - Business Insights

Designation:

Customer Service New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Customer service experience in both Voice & Non-voice and blended process and where the agents should work as a consultant & resolve to employee queries

What are we looking for?

Commerce Graduate with splendid oral and written communication.

Customer service experience with both Voice & Non-voice and blended process

Stakeholder Management

Customer Relationship Management

Collaboration

Effective Written and Verbal Communication

Flexibility

Issue Management

Microsoft Office Roles and Responsibilities:

Customer service experience in both Voice & Non-voice and blended process

This is an employee helpdesk process where the agents should work as a consultant & resolve to employee queries

Managing EE tickets with clear customer focus & working towards better employee experience

Managing both simple & complex queries of employees and resolving them by responding through different available channels (Calls, SNOW, TEAMS, etc) in the process

Commerce Graduate with splendid oral and written communication.

Any Graduation

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Customer Service New Associate