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Umang Business Consultant
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Customer Service Manager , Mac and iOS Repairing Experience

Customer Service Manager , Mac and iOS Repairing Experience

Umang Business Consultant

6 - 10 years

|

5 - 7 Lacs

Posted:1 day ago| Platform:

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Skills Required

macbook repairing apple laptop repairing ios customer handling mac apple servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Service Manager - Mac & iOS Repairing Experience - Kolkata

Experience Required:

Role Overview:

Key Responsibilities

Lead and mentor the customer service team, ensuring adherence to quality standards and service SLAs.
Resolve complex and escalated customer complaints professionally and efficiently.
Implement customer service policies, procedures, and service improvements.
Train, coach and monitor staff performance; identify development areas and corrective actions when required.
Review performance metrics and reports to ensure productivity and service excellence.
Collaborate with cross-functional departments to improve customer experience.

Required Skills & Competencies

Excellent communication, interpersonal and customer-centric mindset.
Strong leadership and team management capabilities.
Critical thinking and problem-solving skills.
Proficiency in CRM tools and MS Excel.

Experience & Qualifications

7-8 years of relevant customer service experience with at least 45 years in Apple product repair (Mac & iOS) support environment.
Proven experience in supervising or managing a customer service team.

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Umang Business Consultant

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