Customer Service Internship

The selected intern will be responsible for proactively reaching out to learners to enhance their overall experience, with the goal of improving retention, engagement, and Net Promoter Score (NPS). Swift responses to resolve learner concerns and maintain a high standard of service will be crucial. Collaboration across functions will be essential to drive continuous improvements in processes and learner satisfaction. Analyzing customer feedback to identify common issues, trends, and areas for improvement will be a key aspect of the role. The intern will also use data analytics tools and techniques to interpret customer feedback and NPS data for informed decision-making. Additionally, the intern will contribute to and manage key projects such as customer support, NPS, refunds, escalations, and inactive learner engagement. Launched in 2019, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler's industry-vetted curriculum provides solutions to real-world challenges, addressing the changing dynamics of the technology industry through two flagship programs: Scaler Academy and Scaler DSML. The company focuses on creating real-life impact by nurturing impact-driven tech talent. Learners are mentored and taught by leaders and subject-matter experts from leading organizations, including MAANG companies. Scaler has achieved remarkable career outcomes in a short period, with learners experiencing an average ROI of 4.5x and a salary increase of approximately 126%.,