Customer Service - Import Export

As a Customer Service - Import Export professional at our company in Noida Sector-63, you will be responsible for the following key roles and responsibilities: **Role Overview:** You will be handling post-nomination Air & Sea shipments and coordinating daily with overseas agents, customers, and CHA via calls/emails. Tracking shipments, sharing feedback, and updating customers until delivery will be part of your daily tasks. Additionally, resolving customer queries, following up for new bookings, managing import documentation, manifestation, CFS movement, and DO issuance will be crucial aspects of your role. You will also be required to share invoice details with accounts for timely billing, maintain and update internal DSR regularly, coordinate with Operations for imports, exports, clearance, and transportation, and ensure smooth and efficient service to clients. **Key Responsibilities:** - Handle post-nomination Air & Sea shipments - Coordinate daily with overseas agents, customers, and CHA via calls/emails - Track shipments, share feedback, and update customers until delivery - Resolve customer queries and follow up for new bookings - Manage import documentation, manifestation, CFS movement, and DO issuance - Share invoice details with accounts for timely billing - Maintain and update internal DSR regularly - Coordinate with Operations for imports, exports, clearance, and transportation - Ensure smooth and efficient service to clients **Qualifications Required:** - Graduate or MBA preferred - 2 to 5 years of experience - Excellent written and verbal communication skills - Excellent customer service and interpersonal skills - Computer skills in MS Office, Excel & PowerPoint If you have any further questions or would like to apply for this position, please reach out to HR Ashi Chauhan at 8076094228 or via email at recruiter4@koelhireright.com. As a Customer Service - Import Export professional at our company in Noida Sector-63, you will be responsible for the following key roles and responsibilities: **Role Overview:** You will be handling post-nomination Air & Sea shipments and coordinating daily with overseas agents, customers, and CHA via calls/emails. Tracking shipments, sharing feedback, and updating customers until delivery will be part of your daily tasks. Additionally, resolving customer queries, following up for new bookings, managing import documentation, manifestation, CFS movement, and DO issuance will be crucial aspects of your role. You will also be required to share invoice details with accounts for timely billing, maintain and update internal DSR regularly, coordinate with Operations for imports, exports, clearance, and transportation, and ensure smooth and efficient service to clients. **Key Responsibilities:** - Handle post-nomination Air & Sea shipments - Coordinate daily with overseas agents, customers, and CHA via calls/emails - Track shipments, share feedback, and update customers until delivery - Resolve customer queries and follow up for new bookings - Manage import documentation, manifestation, CFS movement, and DO issuance - Share invoice details with accounts for timely billing - Maintain and update internal DSR regularly - Coordinate with Operations for imports, exports, clearance, and transportation - Ensure smooth and efficient service to clients **Qualifications Required:** - Graduate or MBA preferred - 2 to 5 years of experience - Excellent written and verbal communication skills - Excellent customer service and interpersonal skills - Computer skills in MS Office, Excel & PowerPoint If you have any further questions or would like to apply for this position, please reach out to HR Ashi Chauhan at 8076094228 or via email at recruiter4@koelhireright.com.