Customer Service Executive

We are looking for articulate, customer-focused, and results-oriented Customer Service Executive to join our growing team in Bangalore. The ideal candidate will be responsible for handling inbound customer calls, providing effective and timely resolutions, and ensuring a seamless customer experience in both English and Hindi.

This position is open to both freshers and experienced professionals who are passionate about delivering exceptional service and eager to build a rewarding career in a dynamic work environment.

Key Responsibilities:

• Professionally manage inbound customer calls with empathy and efficiency
• Identify and resolve customer queries by providing accurate, timely information
• Document customer interactions clearly and accurately in the internal system
• Collaborate with internal teams to escalate and resolve unresolved issues
• Maintain service quality standards and contribute to overall team performance

Candidate Requirements:

• Excellent verbal communication skills in both English and Hindi (mandatory)
• Strong interpersonal and active listening skills with a customer-first approach
• Basic computer literacy and familiarity with CRM or ticketing tools
• Ability to multitask and work effectively in a fast-paced environment
• Must be based in Bangalore or willing to relocate

Salary & Benefits:

• Competitive salary ranging from ₹20,000 to ₹25,000 per month (depending on experience)
• Structured training and career development opportunities
• Positive and collaborative work culture
• Clear path for internal growth and advancement

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person