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Mdi Networx
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Customer Service Executive - Voice Process

Customer Service Executive - Voice Process

0 - 5 years

|

3 - 5 Lacs

Posted:2 months ago| Platform:

Apply

Skills Required

facets us healthcare customer service claims adjudication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound calls to assist US-based customers.
Address customer inquiries, resolve complaints, and provide appropriate solutions.
Maintain professionalism and empathy while interacting with customers.
Document all call details and follow-up actions accurately in the CRM system.
Meet quality standards and key performance indicators (KPIs) such as call handling time, customer satisfaction, and first-call resolution.
Adhere to company policies, compliance guidelines, and standard operating procedures.
Work in rotational shifts, including night shifts, as per business requirements

Required Skills & Qualifications:

Education:
Minimum High School Diploma or Bachelor's degree (preferred).
Experience:
0-3 years of experience in an international voice process/customer service role.
Communication:
Excellent verbal communication skills in English.
Technical Skills:
Basic knowledge of computer systems, CRM tools, and MS Office.
Soft Skills:
Strong problem-solving ability, active listening skills, and a customer-first attitude.
Flexibility:
Willingness to work in rotational shifts, including night shifts and weekends.

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