Customer Service Executive - US Process

Job Description

Key Responsibilities: Handle inbound and outbound calls/emails/chats related to logistics and shipment inquiries from US clients. Track and trace shipments and provide real-time updates to customers. Resolve customer issues, complaints, or delays in a timely and professional manner. Coordinate with internal teams (warehouse, dispatch, carriers) to ensure seamless delivery processes. Maintain accurate records of customer interactions and transactions using CRM tools. Provide excellent customer service by understanding client requirements and offering timely solutions. Escalate unresolved issues to appropriate departments or team leads as necessary. Meet or exceed defined KPIs such as response time, resolution rate, customer satisfaction, etc. Requirements: Master's degree in business administration in logistics or supply chain management 0–3 years of experience in customer service, preferably in logistics or BPO supporting US clients. Excellent verbal and written communication skills in English. Willingness to work in US time zones (night shifts). Strong problem-solving skills and attention to detail. Ability to multitask in a fast-paced environment. Job Type: Full-time Pay: From ₹15,000.00 per month Work Location: In person Application Deadline: 30/06/2025