Customer Service Executive US based(2+ yr exp, Mohali)

Job Summary:
We are hiring Customer Service Executives for our US-based Internet Service Provider (ISP) process. The role requires handling technical queries related to internet connectivity, modem/router setup, speed issues, and service disruptions. Candidates must have basic technical knowledge of networking and internet services.

Responsibilities:

• Answer inbound customer calls and provide support for internet-related issues.
• Troubleshoot common technical problems (modem/router configuration, speed issues, DNS errors, etc.).
• Guide customers through technical steps in a clear, simple manner.
• Log issues and escalate to higher technical teams when needed.
• Ensure customer satisfaction through effective communication and resolution.

Technical Knowledge Required:

• Understanding of internet basics, IP addresses, DNS, DHCP, LAN/WAN.
• Familiarity with routers/modems and their setup process.
• Ability to perform basic troubleshooting for connectivity issues.
• Knowledge of networking tools is a plus (ping, tracert, etc.).

Qualifications:

• Minimum 6 months to 1 year experience in international voice process (tech support/ISP preferred).
• Excellent spoken English and customer handling skills.
• Willing to work night shifts (US timings).

Benefits:

• Fixed salary + performance incentives
• Technical training and career growth
• Friendly work environment

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Work Location: In person