Customer Service Executive

Job Description

Company Name - HDFC Bank Payroll – Tristar management Services Pvt Ltd Experience – 2-3yrs Qualification - Graduate Salary- Upto 25k (Negotiable) Location – Spencer Plaza, Chennai Job Role : Customer Support Executive Responsibilities: 1) Responding to email queries explaining the Product and Services Offered by the Company. 2) Obtaining Customer Information and Other Relevant Data. 3) Asking Questions to The Customer and Understanding Their Specifications. 4) Resolving Queries and Issues Related to The Products and Services. 5) Taking And Processing Product Orders in A Professional Manner. 7) Maintaining MIS of the Customer complaints with status of closure on a daily basis. 8) Analyse the complaints and publish weekly MIS on the key issues and TAT for closure of complaints 9) Maintain and publish updates on the list of bugs or issues that resulted in complaints and status of closure of the issue 10) Suggesting Solutions Based on Customer’s Needs and Requirements. Requirements: 1. Work Experience as a Tele caller, Telemarketer, Or A Similar Role in the Sales Department. 2. Professional Certification Sales and Marketing Will Be an Advantage. 3. Great Interpersonal Skills. 4. Exceptional Oral and Written Communication Skills. 5. Strong Organizational Skills. 6. Ability To Work in A Team or Individually as and when required. 7. Ability To Manage and Handle Multiple Tasks. 8. Outstanding Problem-Solving Skills. 9. Exceptional Attention to Detail. 10. Hard-Working Individual. 11. Good Time Management Abilities. Thanks & Regards, Shraddha Raut 8591995476 Job Type: Full-time Pay: ₹22,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person