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Customer Service Executive

Customer Service Executive

Theobroma Foods

0 - 3 years

2 - 3 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

communication skills fluent english spoken english

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle inbound calls in a professional manner.
Respond to customer inquiries regarding products, services, orders, billing, and other concerns.
Resolve customer complaints effectively and efficiently.
Maintain customer records by updating account information.
Identify customers' needs, clarify information, and provide solutions or alternatives.
Escalate unresolved issues to the appropriate internal teams.
Meet personal/team qualitative and quantitative targets.

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