Posted:1 month ago|
Platform:
On-site
Full Time
Role Overview
We are looking for a friendly and organised Customer Support Executive to handle all customer enquiries for Goodwyn Tea. You will talk to customers across phone, WhatsApp, social media, email, and our website. The role includes resolving basic issues, coordinating with internal teams, and following up until every case is closed. You will also call recent customers to collect feedback and suggest products they may like.
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Key Responsibilities
· Customer Interaction
· Handle customer enquiries from all channels.
· Speak to customers, understand issues, and give clear responses.
· Escalate cases to the right team when needed.
Follow-Up & Coordination
· Track each case until it is fully resolved.
· Work with operations, retail, e-commerce, and distribution teams.
· Keep customers updated at every step.
Feedback
· Call recent B2C customers for feedback.
· Suggest suitable products or offers based on their preferences.
· Direct offline customer to our online platforms
Data & Reporting
· Maintain all records in Google Sheets.
· Update daily/weekly reports on enquiries and resolutions.
· Support the shift to a CRM system in the future.
Skills & Traits
· Very polite and clear communicator.
· Diligent, organised, and dependable.
· Quick on follow-ups and comfortable multitasking.
· Good with Google Sheets.
· Energetic and service-oriented.
Qualifications
· 1–2 years of experience in customer support or tele-support.
· Experience in D2C, retail, or e-commerce is a plus.
· Must be based in Kolkata
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
Silver Leaf Tea Pvt Ltd (Goodwyn Tea)
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