Customer Service Executive - SHIPPING

Job Description

Job Title: Customer service Executive Location : Vashi Experience - 1-5 years Industry - Shipping Job Summary: We are looking for a detail-oriented and customer-focused Shipping Customer Service Executive to join our logistics team. The ideal candidate will be responsible for managing client interactions, ensuring smooth documentation flow, and coordinating with internal and external stakeholders to ensure timely and accurate shipment deliveries. Key Responsibilities: Handle customer inquiries related to shipping, freight status, and documentation. Coordinate with shipping lines, freight forwarders, transporters, and customs for shipment updates. Process and verify shipping documents (BLs, invoices, packing lists, etc.). Track and monitor shipments to ensure timely delivery. Resolve customer complaints and provide appropriate solutions within a specified timeframe. Maintain records of customer interactions and transactions in internal systems. Liaise with internal departments such as sales, operations, and accounts to ensure customer satisfaction. Generate and share daily/weekly shipment status reports with clients. Support the operations team with follow-ups on vessel arrivals and dispatch plans. Key Skills & Qualifications: Graduate in any discipline (logistics or supply chain specialization preferred). 2–5 years of experience in customer service within the shipping or logistics industry. Good knowledge of shipping documentation and procedures. Excellent verbal and written communication skills. Strong organizational and problem-solving abilities. Proficiency in MS Office (Excel, Word, Outlook). Knowledge of ERP or shipping management systems is a plus. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹450,000.00 per year Schedule: Day shift Application Question(s): Do you have experience in customer in shipping industry? Language: English (Preferred) Hindi (Preferred) Work Location: In person