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Customer Service Executive

0 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email and live chat, .
  • Resolve customer complaints in a timely and effective manner.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Maintain customer records by updating account information.
  • Follow communication procedures, guidelines, and policies.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Escalate unresolved issues to appropriate internal teams when necessary.
  • Suggest solutions to improve service processes.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

  • Day shift

Work Location: In person

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