Customer Service Executive-Retail Asset Inbound

As a Customer Service Executive-Retail Asset Inbound in the Customer Experience department at our Customer Contact Center, your primary responsibility will be to ensure high productivity levels while maintaining service quality. You will be expected to handle customer requests efficiently, with a focus on achieving a low Average Handling Time and a high First Contact Resolution rate. Additionally, you will be responsible for ensuring timely processing of all customer requests to meet the Turnaround Time (TAT) expectations. In this role, you will also play a key part in promoting channel migration to alternate channels, driving initiatives within the Customer Contact Center to enhance overall customer experience. Your success in this role will be measured based on key metrics including productivity levels, Average Handling Time, and First Contact Resolution rate. By excelling in these areas, you will contribute significantly to the success of our Service business and help us deliver exceptional service to our customers.,