Customer Service Executive

The Executive Consumer Technical Insight will bridge the gap between consumers and the technical formulation team. The role involves testing lab-made product samples directly on consumers, conducting salon trials, managing long-term consumer evaluations, and translating user feedback into actionable insights for formulation improvement and product development.

Key Responsibilities:

• Identify and onboard suitable consumers and salon partners for product testing and trials.
• Conduct spot testing, short-term, and long-term consumer trials for lab-developed formulations across skincare, haircare, and color cosmetics.
• Observe, record, and analyze consumer responses on product performance, texture, fragrance, efficacy, and sensorial attributes.
• Visit salons to conduct product demonstrations and gather professional feedback from stylists and makeup artists, BAs.
• Maintain detailed data logs of consumer trials and feedback sessions and consumer profiles.
• Collaborate closely with formulation, claims, and marketing teams to interpret feedback and suggest technical modifications.
• Summarize key consumer insights and translate them into meaningful product improvement recommendations.
• Support the creation of consumer evaluation reports and assist in product validation for launch readiness.
  

Desired Skills & Competencies:

• Strong understanding of beauty and personal care products.
• Hands-on experience with consumer testing, salon trials, or product demonstrations.
• Excellent interpersonal and observational skills.
• Ability to interpret qualitative and quantitative feedback into actionable insights.
• Detail-oriented with good documentation and reporting abilities.
• Passion for innovation and consumer-centric product development.
  

Qualification & Experience:

• Bachelors degree in Cosmetology, Cosmetic Science, or related field.
• 1–3 years of experience in consumer testing, salon evaluation, or product development within the beauty and personal care industry.