Customer Service Executive

Job Description

Customer Service Executive(Fr Eye Wear Industry only) - Respond to stores inquiries, Resolve stores complaints, Provide product(Eye Wear) information. Responsibilities: Serve as the primary point of contact for retail stores, responding promptly and professionally to their inquiries via phone, email, and other communication channels. Efficiently and effectively resolve store complaints and issues related to orders, products, deliveries, billing, and other operational matters. Provide detailed and accurate product information about our eyewear collection, including frames, lenses, materials, features, and availability, to assist stores with sales and customer inquiries. Process store orders, returns, and exchanges accurately and in a timely manner. Maintain up-to-date knowledge of our product catalog, pricing, promotions, and company policies and procedures. Escalate complex issues to appropriate internal departments (e.g., logistics, product, sales) and follow up to ensure timely resolution. Document all store interactions, inquiries, and resolutions in the customer service database or CRM system. Identify recurring issues or trends in store inquiries and complaints and report them to management for process improvement. Provide training and support to stores on product knowledge, ordering systems, and customer service best practices. Build and maintain strong, positive relationships with store personnel to foster a collaborative partnership. Assist with the creation and distribution of communication materials to stores regarding new products, promotions, and policy updates. Knowledge about optical or eye wear ,Lens & frames