Customer Service Executive(Fr Eye Wear Industry only) - Respond to stores inquiries, Resolve stores complaints, Provide product(Eye Wear) information. Responsibilities: Serve as the primary point of contact for retail stores, responding promptly and professionally to their inquiries via phone, email, and other communication channels. Efficiently and effectively resolve store complaints and issues related to orders, products, deliveries, billing, and other operational matters. Provide detailed and accurate product information about our eyewear collection, including frames, lenses, materials, features, and availability, to assist stores with sales and customer inquiries. Process store orders, returns, and exchanges accurately and in a timely manner. Maintain up-to-date knowledge of our product catalog, pricing, promotions, and company policies and procedures. Escalate complex issues to appropriate internal departments (e.g., logistics, product, sales) and follow up to ensure timely resolution. Document all store interactions, inquiries, and resolutions in the customer service database or CRM system. Identify recurring issues or trends in store inquiries and complaints and report them to management for process improvement. Provide training and support to stores on product knowledge, ordering systems, and customer service best practices. Build and maintain strong, positive relationships with store personnel to foster a collaborative partnership. Assist with the creation and distribution of communication materials to stores regarding new products, promotions, and policy updates. Knowledge about optical or eye wear ,Lens & frames

We are seeking an experienced Manager - Payroll to lead our payroll operations and ensure timely, accurate, and compliant payroll processing. The successful candidate will be responsible for managing payroll processes, and ensuring compliance with relevant laws and regulations and Should have hands on experience of Keka Application. Key Responsibilities: 1. Payroll Operations: - Oversee payroll processing, including salary calculations, deductions, and benefits administration. - Ensure accurate and timely payment of salaries, incentives and other benefits. - Manage payroll-related queries and resolve issues promptly. 2. Compliance: - Ensure compliance with relevant payroll laws, regulations, and company policies. - Stay up-to-date with changes in payroll laws and regulations. - Collaborate with HR and Finance teams to ensure compliance with company policies. 4. Reporting and Analytics: - Generate payroll reports and analytics to support business decisions. - Provide insights and recommendations to improve payroll processes and efficiency. 5. Process Improvement: - Identify opportunities to improve payroll processes and implement changes. - Collaborate with cross-functional teams to implement process improvements. Requirements: 1. Education: MBA in HR 2. Experience: Minimum 4-6 years of experience in payroll management, preferably in a leadership role. 3. Skills: - Strong knowledge of payroll laws and regulations. - Excellent leadership and management skills. - Strong analytical and problem-solving skills. - Proficient in payroll software and systems (e.g., Keka App). - Excellent communication and interpersonal skills.

Position Overview: The Store Manager at will oversee all aspects of store operations, including sales performance, customer service, staff management, and inventory control. The ideal candidate will be a motivated leader with a passion for retail, exceptional organizational skills, and a strong ability to foster a positive and productive work environment. Location: Multiple Location- Delhi / NCR,Bangalore/Bengaluru,Hyderabad/Secunderabad,Chennai,Pune,Kolkata,Ahmedabad,Mumbai

1. To review, strategise and make an action plan for achieving targets. 2. The targets should be divided into 4 weeks and 31 days and should be salesman wise and product wise for Frames/ Sunglasses/ Lenses. All sales team should be aware of his daily targets. 3. To ensure that the set sales achievement figures of the assigned stores are met and improved. 4. To monitor non conversion customer data and arrange for required brands as required. 5. To ensure proper escorting happening at clinical counters. 6. To implement the individual sales targets for each salesman and optometrist for each month/quarter after discussion with RM/Director. 7. To monitor the daily sales performance of each stores and report to RM. 8. To conduct formal meeting with all the store managers on weekly basis and the minutes of the meeting to documented and reported to the RM. 9. To have informal meetings and with the sales team of all stores. 10. To follow strictly the inventory budgets and guidelines given by the RM 11. To ensure that all stocks required by stores are made available in time & in right quantity. 12. To be present in one of the stores everyday during peak evening time and rotate the timings so as to make surprise visits to other stores. 13. To check for any customer complaints/ trouble shooting/delay in Jobs flow so as to take appropriate action to solve the problem keeping the RM informed. 14. To ensure that the display and merchandising/stock is present at the stores and is in accordance with the planning for that store. 15. To maintain a brand /frame type tracking system for all frames, sunglasses & Contact lens. 16. To ensure Frames/SGS are made available and displayed as per the planogram/ format. To ensure Strict implementation at all stores. 17. To conduct the customer flow within the stores in case of high customer flow stores so that all customers are being attended to promptly. Marketing Objectives 1. To assist the RM/director in preparation of Regional marketing Plans. 2. To be actively involved in implementation of all marketing activities. Also take initiative to make the sales team more participative. 3. To make continuous suggestions/ recommendations to the RM on the necessary actions required to achieve the objective of the stores. 4. To generate more footfalls the AM should plan, recommend and conduct in-store activities both city centric and store centric. 5. To increase the walk-ins coordinate with sales development manager utilize his services for joint promotional activities, tie ups with big retailers, banks, BPO/ Call Centres etc. 6. To conduct frequent screening programs depending on the store area profile.

Position Overview: The Fitting Technician at will be responsible for managing the entire lab operations, ensuring precise fitting of spectacles according to customer orders, and coordinating with various teams to meet delivery timelines. The ideal candidate will be detail-oriented, with strong organizational skills and the ability to maintain high standards of quality and efficiency. Min 2 years of fitting experience required.

Position Overview: The Senior Sales Executive at will play a crucial role in expanding our customer base and increasing sales revenue at the allotted store. This role involves developing and executing sales strategies and building strong customer relationships. The ideal candidate will have a proven track record in sales, excellent negotiation skills, and the ability to work in a fast-paced environment. Min 2 years of optical sales experience required

Customer Service Executive ( Fr Eye Wear Industry Only ) Respond to stores inquiries,Resolve stores complaints,Provide product(Eye Wear) information Knowledge about optical or eye wear ,Lens & frames Customer Service Executive(Fr Eye Wear Industry only) - Respond to stores inquiries, Resolve stores complaints,Provide product(Eye Wear) information Key Responsibilities: Respond to Store Inquiries: Promptly and professionally respond to all incoming inquiries from retail stores via phone, email, and/or chat regarding orders, products, shipments, policies, and general operational questions. Accurately log and track all inquiries in the CRM system. Resolve Store Complaints: Investigate and resolve complex store complaints and issues, including but not limited to product defects, shipping discrepancies, billing errors, and warranty claims. Collaborate with relevant internal departments (e.g., Logistics, Production, Sales, Finance) to ensure timely and satisfactory resolutions. Follow up with stores to ensure their satisfaction with the resolution provided. Provide Product (Eyewear) Information: Serve as a subject matter expert on all company eyewear products, including frames, lenses, contact lenses (if applicable), accessories, and associated technologies. Educate store staff on product features, benefits, care instructions, and fitting guidelines. Assist stores with product selection, technical specifications, and inventory inquiries. Provide updates on new product launches and discontinued items. Relationship Management: Build and maintain strong, positive relationships with store managers and staff. Act as a liaison between the company and its retail partners, ensuring clear communication and understanding. Documentation and Reporting: Maintain accurate and detailed records of all customer interactions, resolutions, and feedback. Prepare regular reports on inquiry trends, complaint types, and resolution times. Identify recurring issues and suggest improvements to processes and products. Process Improvement: Actively participate in identifying opportunities to improve customer service processes and enhance the overall store experience. Provide feedback to management on common store challenges and product-related issues.

The Brand Executive implements plans for the brand, customer experience and brand loyalty to drive the organisation's brand awareness. He/She conducts market research to forecast upcoming market trends. He/She works in a fast-paced and dynamic environment. He/She champions the brand identity throughout the organisation. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

The Brand Executive implements plans for the brand, customer experience and brand loyalty to drive the organisation's brand awareness. He/She conducts market research to forecast upcoming market trends. He/She works in a fast-paced and dynamic environment. He/She champions the brand identity throughout the organisation.