Customer Service Executive-International Voice Process

You will be responsible for analyzing and resolving customer queries through calls and assisting in executing process improvements in the CRM team. Your role will involve enhancing the Customer Experience with Client Services by promptly addressing customer issues and ensuring their concerns are resolved in a timely manner. It is imperative to adhere strictly to all Company Policies, procedures, code of conduct, and regulatory guidelines while servicing customers. You will also be expected to suggest effective strategies to promote the Client's products and services and enhance customer satisfaction. Providing exceptional customer service in a friendly and courteous manner, having a good understanding of the products and services, and responding to inquiries appropriately are key aspects of this role. Furthermore, you should think innovatively and offer suggestions to enhance operational efficiency, effectiveness, internal controls, or customer service. The ideal candidate should have excellent verbal and written English communication skills, a customer-oriented and team-oriented mindset, and can be a fresher or have up to 3 years of experience. The work location for this role is Candor Tech Space, Noida Sector 135 (Delhi NCR). Please note that undergraduate freshers are not eligible, and the candidate should be comfortable with a Work from Office role, including night shifts. In addition to a competitive annual package ranging from 3.2 to 3.45 LPA, the company offers cab facilities and Medicare Facility, which includes free online consultations with doctors. We are seeking smart individuals with strong English communication skills and a customer service orientation. If you are interested in this opportunity, you can attend the Mega Walkin Drive at the following details: Venue: Telus Digital, UG Floor, Tower 6, Noida Sector 135, Uttar Pradesh Time: 11 AM to 4 PM Date: 26th Oct, 2024 Telus Digital is a global arm of TELUS Corporation, a leading telecommunications service provider in Canada. We deliver contact center and business process outsourcing solutions to various sectors, focusing on customer experience innovation through teamwork, agile thinking, and a customer-centric culture. We are committed to creating a diverse and inclusive workplace and are proud to be an equal opportunity employer, where hiring and promotion decisions are based on qualifications, merits, competence, and performance, without any discrimination based on diversity.,