Customer Service Executive

As a Customer Service Executive at Go Nature in Agra, your main responsibilities will include: - Onboarding new clients and ensuring a seamless start-to-finish customer experience. - Handling inbound and outbound calls with professionalism and a solution-oriented approach. - Actively listening to and resolving customer grievances with empathy and effectiveness. - Maintaining accurate records in CRM tools for all customer interactions and updates. - Ensuring timely follow-ups and maintaining a high level of customer satisfaction. - Collaborating with internal departments to resolve customer concerns efficiently. - Meeting performance KPIs, including call quality, response time, and issue resolution. Qualifications for this role include: - Holding a bachelor's degree in any discipline. - Knowledge of wellness, naturopathy, or nutrition is a plus. - Proficiency in English Communication, both spoken and written, is essential. - Experience using CRM tools and call management systems. - Ability to multitask and work in a fast-paced environment. - Adhering to approved scripts and tone guidelines while maintaining a natural and engaging conversation style. About the Company: Go Nature is an online/offline holistic community founded by Mr. Vishal Saini, a Qualified Naturopath specializing in Food Nutrition. The organization focuses on teaching people to connect more with nature and promote sustainable practices. The company aims to heal and educate individuals on wellness through Naturopathy and Nutrition. If you are looking to work in a collaborative, mission-driven environment with opportunities to grow while supporting wellness through financial integrity, Go Nature is the place for you. Apply now by sending your CV/Resume to shreyatomar@gonatureclassrooms.org.,