Customer Service Executive

• Answer and respond to inbound customer calls and identify the needs of customers, resolve issues, and provide solutions
• Processing all aspects of bookings- reservation, rescheduling and cancellations as requested by the customers
• Coordinate with service providers to check availability of slots before booking, rescheduling or cancelling the reservation if an requested by the customer
• Providing customers with the organization’s service and product information.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Responding to customer emails and live chat inquiries
• Provide accurate, valid and complete information by using the right methods /tools
• Handle customer complaints(if any) by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Maintain records of customer interaction, bookings, and send daily reports
• Up Sell and promote products/services while on call
• Updated with product and process knowledge base to quickly answer inquiries
• Ensure you follow the customer service script provided by the company for uniformity.
• Perform additional duties as assigned by the manager

Desired Candidate Skills:

• HSC passed from a recognized university
• 0-6 years of experience in a call/contact center environment(aviation background preferred)
• Strong written and verbal communication skills along with active listening
• Having positive approach towards work
• Able to understand customer issues and respond with empathy
• Provide a memorable customer experience and awesome customer service
• Skilled in documentation and note-taking during calls
• Basic knowledge in Ms Excel
• Excellent data entry skills
• Ability to multitask, prioritize and manage time effectively
• Excellent communication and problem-solving skills
• Fluent in English

Job Type: Full-time

Pay: ₹17,000.00 - ₹23,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person