Job Description

Role & Responsibilities: The Customer Service Executive will handle customer queries, bookings, and complaints across phone, email, and chat. Responsibilities include providing travel information, resolving issues promptly, ensuring customer satisfaction, updating records, and coordinating with internal teams to deliver seamless service. Preferred Candidate Profile: The ideal candidate should have excellent communication skills, a customer-first attitude, and proficiency in CRM tools. Fluency in English and Hindi is essential; knowledge of regional languages is a plus. Prior experience in travel, tourism, or hospitality is preferred. Candidates must be adaptable & detail-oriented.