Company Description S. H. RETAIL PRIVATE LIMITED is a retail company based out of 85, Udyog Vihar Phase 1, Gurugram, Haryana, India. We are committed to delivering exceptional retail experiences through our carefully curated products and services. Our location allows us to serve a diverse customer base, bringing innovative and stylish solutions to homes and businesses. Role Description This is a full-time role for an Interior Stylist, located on-site in Gurugram. As an Interior Stylist, you will be responsible for curating and designing interior spaces to meet clients' needs and preferences. Day-to-day tasks include selecting furniture, decor, and color schemes, consulting with clients, creating design plans, and overseeing the implementation of designs to ensure client satisfaction. 5-6 years of relevant experience in same/similar role is preferred. Qualifications Interior Design and Styling skills Excellent Customer Interaction and Negotiation Skills Experience in Space Planning, Furniture Selection, and Color Coordination Customer Consultation and Communication skills Project Management and Organizational skills Proficiency with design software (e.g., AutoCAD, SketchUp) Attention to detail and creative problem-solving abilities Excellent time management and ability to work on-site Bachelor's degree in Interior Design, Architecture, or related field Relevant experience in a similar role is advantageous
Company Description Sarita Handa is a renowned Indian luxury home furnishings and furniture brand, celebrated for its craftsmanship, timeless design, and commitment to quality. As we scale our digital and e-commerce operations, we are looking for a capable and customer-obsessed professional to manage end-to-end customer engagement and support. Role Summary We are seeking a dynamic and detail-oriented Customer Service Executive – E-commerce to manage all customer-facing communications and backend coordination across multiple channels. This role requires a proactive individual with strong communication skills, excellent organizational ability, and a proven ability to convert leads, customer queries and abandoned carts through intelligent engagement. Customer Interaction & Service Excellence Serve as the primary point of contact for all customer queries via email, phone, live chat, WhatsApp, and social media platforms. Resolve pre-sales, order-related, shipping, and post-sales service issues professionally and promptly. Convert and close product inquiries into sales/order Deliver a consistent and high-quality customer experience that aligns with the brand's luxury positioning. Lead Engagement & Conversion Make outbound calls to potential customers who have dropped off at cart stage (abandoned carts), offering assistance and addressing concerns to drive conversion. Follow up with leads generated through Meta (Facebook/Instagram) and Google Ads for interior styling consultations and product inquiries. Collaborate with the marketing team to provide feedback on lead quality and response trends. Operational Coordination & Reporting Maintain daily, weekly, and monthly trackers for customer queries, order issues, returns, abandoned carts, and lead follow-ups. Ensure timely reporting of customer service metrics, issue resolution timelines, and conversion performance. Work closely with cross-functional teams including logistics, warehouse, sales, e-commerce, and design to ensure smooth operations and resolution of customer concerns. Process & Quality Management Escalate unresolved or complex issues to senior team members with relevant context and documentation. Contribute to improving standard operating procedures (SOPs), FAQs, and support content. Identify areas of friction in the customer journey and propose actionable improvements. Take initiative to identify and escalate complex issues requiring special attention. Provide feedback to improve processes, FAQs, and content for a better customer experience. Qualifications Strong Interpersonal Skills Experience in Customer Support and Customer Service Ability to manage Customer Satisfaction Skills in Customer Service Management Excellent communication and problem-solving abilities Ability to work effectively in a team Previous experience in a Luxury retail environment is a plus Bachelor's degree in Business, Communications, or a related field
As an Interior Stylist at S. H. RETAIL PRIVATE LIMITED, your role involves curating and designing interior spaces in Gurugram to meet clients" needs and preferences. You will be responsible for selecting furniture, decor, and color schemes, consulting with clients, creating design plans, and overseeing the implementation of designs to ensure client satisfaction. It is preferred that you have 5-6 years of relevant experience in a similar role. Key Responsibilities: - Utilize your Interior Design and Styling skills to create visually appealing spaces - Engage with clients effectively using Excellent Customer Interaction and Negotiation Skills - Demonstrate proficiency in Space Planning, Furniture Selection, and Color Coordination - Conduct Customer Consultation with clear communication and understanding - Manage projects efficiently with Project Management and Organizational skills - Utilize design software such as AutoCAD and SketchUp for design purposes - Showcase attention to detail and creative problem-solving abilities - Exhibit excellent time management skills and the ability to work on-site Qualifications: - Bachelor's degree in Interior Design, Architecture, or a related field - Relevant experience in a similar role is advantageous,