Customer Service Engineers

Customer Service Engineers (Mid-Level) Multiple Openings

Job Summary

Customer Service Engineer

This role demands hands-on technical expertise, customer orientation, and a proactive approach to ensure smooth installation, commissioning, and maintenance of robotic systems. You will work closely with OEM's, contract manufacturers, and system integrators to deliver exceptional service and maintain long-term customer satisfaction.

If you are passionate about robotics, automation, and supporting cutting-edge electronics manufacturing, this opportunity is for you.

Electronics Segment Service Responsibilities

Technical Support & Service

• Install, commission, and program KUKA robots & AMR's for electronics assembly and automation lines.
• Provide expert troubleshooting and repair for electrical, mechanical, and programming issues related to KUKA robotic systems.
• Perform preventive maintenance, breakdown support, and system health checks for electronics customers.
• Maintain accurate service documentation and backups using CRM tools (Salesforce).

Customer Engagement

• Build and maintain strong relationships with electronics OEM's and contract manufacturers.
• Act as a trusted technical advisor, ensuring customer satisfaction and promoting KUKA's service offerings.
• Support customers during project implementation and address technical queries promptly.

Application & Segment Focus

• Work on electronics-specific applications such as PCB handling, SMT processes, and cleanroom automation.
• Collaborate with application engineering teams for electronics-focused solutions and improvements.

Reporting & Compliance

• Complete detailed service reports and maintain records of all interventions.
• Ensure compliance with company policies, safety standards, and confidentiality requirements.

Application Requirements

• Diploma/B.E/B.Tech in Electrical, Electronics, Mechatronics (or) related fields.
• 46 years of experience in robotics, automation (or) electronics manufacturing service roles.
• Ability to read and interpret electrical and mechanical schematics.
• Strong customer service orientation and communication skills.
• Willingness to travel extensively (75%) within India & abroad (passport mandatory).
• Flexibility to work on a shift basis if the work demands.
• Proficiency in English; Knowledge of regional languages (Tamil, Kannada) is an added advantage.

What We Offer

• Attractive compensation and benefits.
• Great working environment with flexible hours.
• Global training and career growth in industrial robotics.

Location:

Base Locations: Bangalore / Hosur

Office Reporting Address:

KUKA India Private Limited, C/o PES University Ground Floor, Mechanical Block, Electronic City Campus, Hosur Rd, Electronic City, Bengaluru, Karnataka 560100

Interested candidates, please send your resume.