Company Description Robot System Products AB, a Sweden headquartered company is a global leader in high-performance industrial robot peripheral products such as Tool Changes, Swivels, and other products ( https://robotsystemproducts.com/ ). Our focus is to provide tested and “field-proven” robotic system solutions that improve robot flexibility, utilization, and uptime. We offer a full line of documented plug & play robot dress solutions, as well as individual peripheral items that work with all major robot brands and models. RSP continuously explores emerging technologies and designs, validates, manufactures, and delivers solutions with engineered advantages that have proven to endure millions of duty cycles. Robot System Products is represented in India by "Scandinavian Robot Systems India Private Limited", a subsidiary company of the group headquartered in Chennai, Tamil Nadu. Role Description This is a full-time role for a Customer Service Engineers in multiple locations Chennai, Pune, Bangalore, NCR or Gujarat. The Customer Service Engineer will be responsible for handling customer inquiries, complaints, and questions in a professional and timely manner, as well as providing information about products and services. Sales of consumables and spare-parts for our Robot Accessory products are part of the job as well as maintenance and service actions at site. This role also involves identifying and escalating priority issues, documenting customer interactions, and following up on customer interactions to ensure customer satisfaction. The role allows for limited hours of work from home when mandated. Qualifications Strong customer service, customer support, and customer satisfaction skills Robot Programming Robot Service or Robot Installation & Commissioning Experience is valued. Experience providing excellent customer experience Ability to communicate effectively with customers and resolve customer complaints Proficient in using CRM software and other customer service tools Detail-oriented, with strong organizational and documentation skills Experience in the Industrial Robotics, Industrial or manufacturing industry is a plus Bachelor's degree in Engineering or equivalent technical Diplomas are acceptable.
Company Description Robot System Products AB , a Sweden headquartered company is a global leader in high-performance industrial robot peripheral products such as Tool Changes, Swivels, and other products ( https://robotsystemproducts.com/ ). Our focus is to provide tested and “field-proven” robotic system solutions that improve robot flexibility, utilization, and uptime. We offer a full line of documented plug & play robot dress solutions, as well as individual peripheral items that work with all major robot brands and models. RSP continuously explores emerging technologies and designs, validates, manufactures, and delivers solutions with engineered advantages that have proven to endure millions of duty cycles. Robot System Products is represented in India by " Scandinavian Robot Systems India Private Limited ", a subsidiary company of the group and a newly registered entity in India headquartered in Chennai. Role Description This is a full-time, on-site role for multiple "Sales and Business Development Executives" for locations in India including Chennai, Bangalore, Pune, NCR and Gujarat . The Executives will be responsible for identifying and developing new business opportunities, managing customer relationships, and achieving sales targets. Daily tasks include visiting clients, delivering presentations, preparing sales reports, and collaborating with the marketing and engineering teams to tailor solutions that meet customer needs. The role allows for some flexibility work from home if approved appropriate. Qualifications Experience in sales, customer relationship management, and business development Excellent communication, negotiation, and presentation skills Knowledge of industrial robotics and peripheral products is highly desirable Strong problem-solving abilities and analytical skills Bachelor's or Master's degree in Business, Engineering, or related field Ability to travel as needed to meet with clients and attend industry events Proficiency in CRM software and Microsoft Office suite
Robot System Products AB, a global leader in high-performance industrial robot peripheral products, is seeking Sales and Business Development Executives for locations in India including Chennai, Bangalore, Pune, NCR, and Gujarat. As an Executive, you will play a crucial role in identifying and developing new business opportunities, managing customer relationships, and achieving sales targets. Your daily tasks will involve visiting clients, delivering presentations, preparing sales reports, and collaborating with marketing and engineering teams to provide tailored solutions that meet customer needs. The ideal candidate for this full-time, on-site role should possess experience in sales, customer relationship management, and business development. Excellent communication, negotiation, and presentation skills are essential for success in this position. Knowledge of industrial robotics and peripheral products would be highly advantageous. Strong problem-solving abilities and analytical skills are required to excel in this role. A Bachelor's or Master's degree in Business, Engineering, or a related field is preferred. This role may offer flexibility to work from home with appropriate approval. Additionally, the ability to travel as needed to meet with clients and attend industry events is essential. Proficiency in CRM software and the Microsoft Office suite is beneficial for effectively carrying out job responsibilities. If you are passionate about sales, business development, and industrial robotics, we invite you to join our team at Robot System Products AB.,