Customer Service Coordinator

Golden JD

1 years

1 - 2 Lacs

surat

Posted:3 months ago| Platform: GlassDoor logo

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Skills Required

service communication

Work Mode

Remote

Job Type

Full Time

Job Description

Handle incoming customer calls and provide prompt and professional responses.
solve customer complaints efficiently, ensuring customer satisfaction.
Provide customers with timely updates regarding their services, Parts and queries.
Maintain continuous communication with customers to ensure their issues and inquiries are resolved without delays.
Coordinate with service engineers regarding customer complaints and ensure proper follow-up until closure.
Collaborate with the China team/suppliers to address product- or service-related matters.
Maintain accurate records of customer interactions, complaints, and resolutions.
Ensure clear communication between customers, engineers, and the company for smooth service operations.
Build strong relationships with customers through proactive communication and support.
Strive to enhance customer experience by providing reliable, efficient, and solution-oriented service.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Experience:

customer handle: 1 year (Required)

Language:

Hindi, English, Gujrati (Required)

License/Certification:

Bike & License (Required)

Work Location: Remote

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