Customer Service (backend Process)

Role Overview: As a Customer Service (Backend) representative, your main responsibility will be handling customer queries and concerns with professionalism and efficiency. Your goal is to provide timely and accurate assistance to customers, ensuring their satisfaction and loyalty to the organization. Key Responsibilities: - Respond to customer inquiries and resolve issues promptly - Maintain a high level of customer service standards - Ensure customer satisfaction by addressing their needs effectively - Collaborate with team members to enhance overall customer experience Qualifications Required: - Graduates with excellent English communication skills - Customer service experience is preferred but not mandatory - Immediate joiners are preferred for this role Additional Company Details: The position offers fixed shifts with weekends off, providing a healthy work-life balance. Employees will have access to benefits such as commuter assistance, health insurance, life insurance, paid sick time, paid time off, and provident fund. Various shift options are available, including day shift, evening shift, fixed shift, Monday to Friday, morning shift, night shift, and US shift. Performance bonuses, quarterly bonuses, and yearly bonuses are provided based on individual achievements and contributions to the team. Fluency in English is a mandatory requirement. The work location will be in person, fostering a collaborative work environment. For further details and to apply for this position, please contact HR Ritu at 8262884701.,