Customer Service Associate

Wipro

0 - 1 years

1 - 2 Lacs

hyderabad

Posted:19 hours ago| Platform:

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Skills Required

communication skills customer support customer service solving queries customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Executive Hyderabad

About the Role

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chats professionally.
Provide accurate information and resolve customer queries efficiently.
Maintain high standards of communication and empathy while addressing concerns.
Document interactions and update systems as per process guidelines.
Meet or exceed daily and monthly targets for quality, productivity, and customer satisfaction.
Participate in training and calibration sessions to stay updated on processes and policies.

Other Details

Work Mode:
Work from Office.
Location:
Hyderabad.
Transport:
2-way transport provided.
Schedule:
5-day work week (2 rotational week offs).
Eligibility:

Graduation mandatory (Provisional degree certificate required).
Result-pending candidates are
not eligible
.

Joining:
Immediate joiners preferred.
Role & responsibilities

Preferred candidate profile

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