Customer Service Associate

Job Description:

We are currently hiring Customer Service Executives / Sr. Customer Service Executives for our International Outbound Voice Process (UK-based Survey Process).

This is not a sales job. The role involves making outbound calls to customers in the UK and conducting structured telephonic surveys. Candidates must have good communication skills in English and should be comfortable working in the evening shift.

Key Responsibilities:

• Make outbound calls to UK customers for conducting surveys
• Follow a script and accurately record responses
• Ensure a high level of customer engagement and professionalism
• Maintain data confidentiality and call quality standards
• Collaborate with the team to meet daily and weekly targets

Candidate Requirements:

• Good communication skills in English (verbal)
• Basic computer knowledge
• Energetic, patient, and an active listener
• Ability to handle repetitive tasks with a positive attitude
• Willingness to work in UK shift timing (2:30 PM – 11:30 PM)
• Immediate joiners preferred

What We Offer:

• Friendly and supportive work environment
• Company-provided drop facility after shift
• Training provided for freshers
• Growth opportunities within the company
• Regular performance-based incentives (if applicable)

How to Apply:

Interested candidates can apply by:

Sending their CV to [email protected]
Or WhatsApp us at 6289137034

Job Type: Full-time

Pay: ₹13,000.00 - ₹17,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Kasba, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience in BPO ?

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Location:

• Kasba, Kolkata, West Bengal (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person

Application Deadline: 08/10/2025
Expected Start Date: 12/08/2025