Customer Service Associate- Voice and non voice

Key Responsibilities:

• Handle inbound/outbound voice calls and non-voice communication (email/chat) with customers.
  
• Address customer inquiries, troubleshoot problems, and provide timely resolutions.
  
• Manage subscription and billing-related support.
  
• Escalate complex issues to appropriate teams when necessary.
  
• Maintain accurate records of customer interactions.
  
• Deliver exceptional customer experience with clear and effective communication.

What Were Looking For:

• Strong communication skills in English both spoken and written.
  
• A positive attitude and eagerness to learn.
  
• Good problem-solving skills and a customer-first approach.
  
• Graduation in any discipline except B.Tech, B.Sc, or fresh postgraduates.
  
• Flexibility to work in shifts, including weekends.

If interested drop your resume to HR-Kanak Kumari

Phone-6361345172

or mail on kanak.kumari@firstsource.com

Total Rounds:

1. Ai bot call

2. Assessment

3. OPS Round

Office Location and Walkin Details:

FIRSTSOURCE SOLUTIONS LTD.

HR - *Kanak*

3rd floor, Block - Dragon Fly (Last Block).

*Brigade Tech Gardens.*

Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037.

Please mention below details on the CV before submitting.

HR - *Kanak*

phone-6361345172

*Carry one of the original id proof hard copy along with you.*

*

Brigade Tech Gardens

1800 102 0115

https://maps.app.goo.gl/LfMaKY839v2e9S1AA

Disclaimer: