Customer Service Associate

A renowned Ecommerce service based company is hiring for Customer Service Associate position.

If you are interested in the position please reach out to Sourav-8918542297.

Key Responsibilities

1. Customer Interaction & Support

Respond promptly to customer inquiries via phone, email, and live chat.

Provide detailed information about products, services, billing, and order status.

Handle complaints and issues, offering appropriate solutions and follow-ups.

Escalate complex issues to senior team members when necessary.

2. Order Processing & Issue Resolution

Process orders, returns, cancellations, and exchanges using internal systems.

Coordinate with logistics and technical teams to resolve order-related or technical problems.

3. Product & Service Knowledge

Maintain an in-depth understanding of company products, services, policies, and systems.

Educate customers on product usage and troubleshooting.

4. Customer Relationship Management

Build and maintain strong customer relationships through positive communication.

Update customer profiles and records as necessary.

Promote company values and brand image in every customer interaction.

5. Reporting & Documentation

Accurately log all customer interactions in CRM software.

Document complaints, feedback, inquiries, and resolutions for future reference.

Submit daily or weekly reports as requested by supervisors.

6. Continuous Improvement

Attend regular training sessions to stay updated on new products and support processes.

Suggest improvements to customer support procedures based on feedback.

Participate in team meetings and quality audits.

Required Skills & Qualifications

High school diploma or equivalent; further education is a plus.

Proven experience in customer service, preferably in a related field.

Proficiency in CRM software and MS Office Suite.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to handle multiple tasks in a fast-paced environment.

Empathy, patience, and a customer-first attitude.

This role is ideal for individuals who are friendly, patient, and capable of managing various customer interactions in a positive and solution-oriented manner. Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this position.