Customer Service Associate

Job Title: Service Associate

Location: Prayagraj, Uttar Pradesh
Company: PVR Cinemas
Department: Operations / Customer Service
Reporting To: Duty Officer / Floor Manager

Job Summary:

PVR Cinemas is looking for enthusiastic and customer-focused Service Associates to join our team in Prayagraj. The ideal candidate will be responsible for delivering excellent customer service, assisting patrons, and ensuring smooth cinema operations.

Key Responsibilities:

• Greet and assist customers courteously.
• Guide guests to their respective screens and seats.
• Check tickets and ensure proper entry and seating.
• Manage the crowd during entry, interval, and exit.
• Maintain cleanliness in lobbies, screens, and restrooms.
• Operate POS counters for food & beverage sales.
• Coordinate with other departments for smooth operations.

Qualifications & Skills:

• Minimum Qualification: 12th Pass (Higher Secondary)
• Good communication skills in Hindi and basic English.
• Pleasant personality with a customer-first approach.
• Ability to work in shifts, including weekends and holidays.
• Team player and quick learner.

Job Type: Full-time

Pay: ₹11,000.00 - ₹12,000.00 per month

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person