Customer Service Associate (Non Voice)

Key Responsibilities:

• Respond to customer inquiries and issues via a ticketing system in a timely and professional manner.
• Manage customer support across multiple eDesk platforms (or similar helpdesk tools).
• Handle queries related to order status, returns, refunds, and product details for platforms like Amazon, Walmart, eBay, Shopify, etc.
• Ensure all communication aligns with company tone and brand guidelines.
• Maintain accurate records of customer interactions using Excel or Google Sheets.
• Escalate unresolved issues to relevant departments and ensure timely follow-up.
• Adhere to rotational shift schedules, including consistent availability on weekends.

Eligibility Criteria:

• Educational background in any discipline; graduates from BBA, B.Com, BCA, MBA, or related fields preferred.
• Fresherswith strong communication skills and a willingness to learn are encouraged to apply.
• 1–2 years of prior experience in customer support, especially for e-commerce platforms, is a plus.
• Familiarity with marketplaces such as Amazon, Shopify, Walmart, eBay, etc. is an added advantage.
• Basic knowledge of MS Excel or Google Sheets for data tracking and reporting.
• Strong written and verbal communication skills in English.
• Ability to multitask, prioritize, and work independently under pressure.
• Must be comfortable working in rotational shifts, with a focus on weekend availability.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹24,000.00 per month

Application Question(s):

• Are you from Indore, Madhya Pradesh?

Language:

• Do you have fluency in English? (Required)

Work Location: In person