Customer Service Associate

NTIALDUTIES AND RESPONSIBILITIES:

Answering inbound calls for B2B customers.

Dialing outbound calls for lead generation or salessupport.

Handling chat queries and providing email support.

Keeping up to date with product knowledge and industry trends.

Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as requiredand or requested

Desired Candidate Profile

Minimum of 1 4 years of experience in INTERNATIONAL VOICEPROCESS

The candidate should have relationship management skills since the job will involve liasoning with customers and

US stakeholders.

TheCandidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.

The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of

employees and management

The candidate should have excellent PC skills and should be well versed withMicrosoft Products like

Excel, Word and Access (optional).

Strong attention to details and Good follow up skills.

Ability to work effectively with other organizations and individuals at all levels with minimal supervision and

assumes accountability for issues until final resolution.

Flexible to night shifts is mandatory.