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For Employers

Customer Service Associate

Meritus AI Learning Experiences Private Limited

0 years

0 Lacs

chennai

Posted:17 hours ago| Platform: GlassDoor logo

Apply

Skills Required

service marketing empathy shopify support content tracking crm zendesk woocommerce

Work Mode

On-site

Job Type

Full Time

Job Description

Job description:

We’re STEM Play Labs, a STEM-focused DTC startup building playful, purpose-led products for kids. We’re looking for a proactive, people-first problem solver to join our team. This is a hybrid role blending customer service, backend operations, and marketing support — perfect for someone who loves wearing many hats in a fast-paced environment.

What You’ll Do

Respond to customer emails, WhatsApp, and calls with empathy and clarity
Manage and update Shopify backend, optimizing as needed
Coordinate with operations to track orders, returns, and customer feedback
Assist in influencer collaborations and community partnerships
Support marketing with campaign setup, content calendars, tracking, and reporting
Maintain records of queries, reviews, and CRM inputs

You’re Good At

Clear, confident communication — both spoken and written
Staying organized, juggling multiple conversations, and following up consistently
Using tools like Google Sheets, Gmail, website CMSs, and customer support platforms (Zendesk, Intercom, etc.)
Taking initiative, solving problems, and working without micromanagement

Bonus Points If You

Have worked at a DTC brand or startup
Understand influencer marketing and social media engagement
Have experience with Shopify, WooCommerce, Wix, or similar platforms

Job Types: Full-time, Permanent, Fresher

Benefits:

Health insurance

Expected Start Date: 06/10/2025

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Customer Service Associate