Customer Service Associate International Chat Process (Night Shift)

As a Customer Service Associate in our International Chat Process team located in Nagpur, you will be responsible for handling customer queries professionally and promptly via chat. With a minimum of 1 year of experience in International Chat Process, you will play a crucial role in providing accurate product/service information to our global customers, resolving issues through coordination with internal teams, and ensuring high standards of customer satisfaction and service quality. Your key responsibilities will include maintaining accurate chat logs for each customer interaction, adhering to process guidelines and shift schedules, and updating records efficiently. The ideal candidate for this role should possess decent to excellent English communication skills (written), a good typing speed with accuracy, strong problem-solving abilities, and customer-handling skills, along with the ability to work independently during night shifts. In addition to the core responsibilities, you will be expected to demonstrate proficiency in using computers and CRM tools to enhance your performance in the role. This is a full-time, permanent position with fixed night shift timings from 8:00 PM to 5:30 AM, encompassing 9.5 hours of duty. We have 10 open positions available, with the joining date set for 20th August. To excel in this role, you must have a gender preference for male candidates and be committed to delivering exceptional customer service through chat support. The benefits include Provident Fund, and the preferred language for communication is English. If you meet the requirements and are eager to contribute to our team, we encourage you to reach out to the employer at +91 7880088026 to discuss this exciting opportunity further.,