Customer Service Associate – International Chat Process (Night Shift)

Job Title: Customer Service Associate – International Chat Process (Night Shift)

Location: Nagpur

Experience Required: Minimum 1 year in International Chat Process

Salary Range: ₹18,000 – ₹25,000 per month

Shift: Fixed Night Shift | 8:00 PM – 5:30 AM | 9.5 hours duty

Open Positions: 10

Joining Date: 20th August

Gender Preference: Male

About the Role

We are looking for enthusiastic and skilled Customer Service Associates to join our International Chat Process team. This role is ideal for candidates with strong communication skills, attention to detail, and prior experience in handling global customers through chat support.

Key Responsibilities:

• Handle customer queries via chat in a professional and timely manner.
• Provide accurate product/service information to customers.
• Resolve issues by coordinating with relevant internal teams.
• Maintain high standards of customer satisfaction and service quality.
• Update records and maintain accurate chat logs for each customer interaction.
• Adhere to process guidelines and shift schedules.

Required Skills & Qualifications:

• Decent to excellent English communication skills (written).
• Minimum 1 year of experience in International Chat Process.
• Good typing speed with accuracy.
• Strong problem-solving and customer-handling skills.
• Ability to work independently during night shifts.
• Proficiency in using computers and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Experience:

• International chat process: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 7880088026