Customer Service Associate III

• The Customer Care Analyst III answers incoming calls as the initial contact point for Allstate Dealer Services for Dealerships, Lenders and Consumers. The role provides the first level of support/information and escalates calls to other departments when more specific assistance is required.

Key Responsibilities

• Assist dealers with updates or changes to Allstate Dealer Services product contracts
• Provide information on payments to dealers, lenders and consumers using multiple admin systems
• Perform any other task assigned by management
• Provide Cancellation quotes for Allstate Dealer Services products to dealers, lenders and consumers using Access-based, Web-based and Mainframe admin systems
• May be responsible for working on multiple projects at once
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.