Customer Service Associate

As a Customer Service Associate at Fusion CX in Durgapur, you have the opportunity to kickstart your career in the customer service industry by being part of a survey team for a prominent telecom industry player. We are seeking individuals who are fluent in Bengali and dedicated to delivering exceptional customer service. If you have completed your higher secondary education and are passionate about making a difference, we invite you to join our team and witness firsthand the growth opportunities that await you in Durgapur. Your responsibilities will include: - Conducting outbound calls to customers for surveys and feedback collection, with a focus on achieving the highest response rate possible. - Assisting customers throughout the survey process by addressing their inquiries and resolving any concerns they may have. - Accurately recording customer responses to ensure the quality and reliability of our data. - Maintaining a positive and professional attitude in all customer interactions to embody our commitment to service excellence. - Adhering to feedback collection guidelines, protocols, standards, and schedules to ensure consistent service delivery. - Collaborating with your team to work towards and surpass performance targets and service objectives. To excel in this role, you should possess: - A minimum educational qualification of Higher Secondary (12th grade) or its equivalent. - Fluency in Bengali, coupled with strong verbal communication skills and a friendly, courteous demeanor. - Availability for a general shift from 9 AM to 6 PM, along with a commitment to the prescribed work and log-in hours. - Demonstrated customer service skills, the ability to multitask, prioritize, and perform effectively under pressure. Joining Fusion CX in Durgapur offers you the chance to be part of a dynamic team dedicated to making a significant impact in the telecom industry. As a customer service associate, you play a crucial role in gathering insights that drive improvements and enhance customer satisfaction. This role provides you with the opportunity to enhance your communication skills, gain valuable knowledge about the telecom sector, and contribute to the success of a leading company. If you are eager to embark on a fulfilling career path and grow professionally, Fusion CX in Durgapur is the perfect place for you.,