Customer Service Associate

• Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.
• Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).
• Meet and exceed sales targets, contributing to team goals.
• Leverage customer feedback to improve processes and support the development of Furchild Customer journey.
• Collaborate with the product team to track responses and contribute to future improvements.
• Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
• Grow your knowledge of pet health, care and wellness to assist customers better.
• Represent Fuchild's values in every interaction.

Qualifications

• Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.
• Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.
• Experience using CRM systems and order management platforms.
• Excellent written and verbal English skills, with keen attention to grammar.
• An outgoing, confident personality with a knack for building rapport.
• Highly organised and detail-oriented, able to manage multiple tasks efficiently.
• Ability to combine excellent service with contributing to sales, upselling, and retention objectives.
• Flexibility to work weekends and varied shifts in a dynamic environment.
• Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.

Additional Information

We’re not just feeding pets – we’re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you’re part of something bigger – a company that values innovation, customer satisfaction, and most importantly, the health of pets.

Our Hiring Process

We make the hiring process as straightforward as possible, with the following steps:

1. Apply: Submit your application, and our team will review your profile.

2. Initial Interview: If your qualifications align, we’ll schedule an initial conversation with you.

3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.

4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.

5. Offer: Successful candidates will be contacted with an offer following the completion of the selection process.

Ready to Join Us?

If you’re excited about making a difference in the lives of pets and being part of a fun, innovative company, we’d love to hear from you!