Customer Service Associate (Chat)

As a candidate for the position at TELUS DIGITAL, Tower-6, UG Floor, Candor Techspace, Sector 135, Noida, Uttar Pradesh, 201304, you will be responsible for handling multiple chats simultaneously, typically 2-3 at a time. Your primary tasks will include answering a wide range of inquiries, resolving customer service issues, and processing transactions involving significant amounts of money while ensuring accuracy. The role demands strict adherence to a structured schedule, with a full day dedicated to assisting customers via phone calls. It is essential to possess strong customer service skills, including the ability to handle challenging situations with diplomacy. Ideally, you should have 0.6-3 years of experience in International Chat Support, showcasing excellent communication skills. A mandatory requirement for this position is a graduation degree. The job entails working in rotational shifts with rotational week-offs. Please note that freshers are not eligible for this opportunity. In terms of benefits, employees can enjoy Medicare facilities, a salary ranging from 2.95 to 3.45 LPA, and the convenience of both side cab facilities.,