Customer Service Associate

Job Description

Location: Noida Sector-3 About the Role We are looking for a kind, patient, and spiritually-minded individual to join our team as a Customer Support Executive . You will be the first point of contact for people looking for astrological help and guidance . This role is about helping others with empathy and respect while ensuring a smooth and positive experience for every customer. Internship Details Duration: 15 days Type: Internship (Training + Live Experience) Outcome: If you perform well, you will be offered a full-time job (PPO). Your Responsibilities Talk to clients on calls, chats, and emails in a polite and helpful way. Help clients connect with astrologers and get the right guidance. Suggest the best astrological service based on their needs. Handle emotional or sensitive conversations with care. Keep proper records of each interaction. Work with other team members to solve any issues. What We Expect You speak clearly in English and Hindi. You are calm, patient, and a good listener. You are interested in spirituality or astrology (not mandatory but preferred). You can use basic computer tools and are willing to learn. Performance Goals (for Full-Time Role) Customer Satisfaction Score (CSAT): 90% or more Net Promoter Score (NPS): Should improve monthly Fast and accurate replies as per timelines Quality of service: 85% or higher Why Join Us? Get trained in spiritual customer service Work with expert astrologers Clear chance to move from internship to full-time Make a real difference in people’s lives Interested in starting your journey with us? Apply now and begin your 15-day internship leading to a full-time opportunity in our spiritual support team! Job Types: Full-time, Permanent, Fresher, Internship Contract length: 15 days Benefits: Health insurance Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Application Question(s): Are you okay with 6 days working? Language: English (Required) Hindi (Preferred) Work Location: In person Expected Start Date: 30/06/2025