Customer Service Associate

Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Tower: Life and Pensions- Digital Contact Job Role : Customer Service Primary Skills : Chat support
What are we looking for? Skillset: • Education: Bachelor’s degree in Communications, Business Administration, or a related field is preferred. • Experience: Previous experience in customer service, digital support, or a similar role is desirable. • Open to flexible shifts based on business requirements. • Good verbal & written communication skills • Good typing skill and attention to detail. • Good time management skills. Ability work independently
Roles and Responsibilities: Must have/ minimum requirement: With 4 years of experience in customer service and digital contact support within the UK Life and Pensions domain. Similar experience in other insurance sectors is also considered relevant. Strong analytical skills with the ability to understand customer needs, analyze queries, and draw insightful conclusions to drive customer satisfaction. Proficient in MS Office tools and experienced in using digital platforms for customer engagement and data tracking. Handle customer communications across various digital channels including email, live chat, and the company website. Provide accurate and empathetic responses to inquiries, complaints, and feedback in a timely manner. Proactively identify customer concerns and provide appropriate solutions and support. Accurately document and track customer interactions in relevant systems to ensure seamless follow-up, analysis, and continuity in customer service. Work closely with internal teams such as technical support, claims, and policy administration to resolve complex issues and ensure consistent communication across departments. Consistently meet or exceed key performance indicators (KPIs) related to customer satisfaction, first response time, resolution time.